Below is a list of the most common questions asked to our technical support
If you do not see your question listed here, send an e-mail to
EWA Tech Support
and we will be happy to assist you.
- Why am I seeing listings that appear to have nothing to do with the category I
selected? For example, I chose "Pets and Pet Supplies" under the "For Sale"
section but I am seeing "Garage Sale" listings.
Those listings you are seeing are "related" listings from other newspapers.
Each ad contains information about its source newspaper. By default, when you
search for a group of listings, the selected search radius is 20. This means
that any newspapers in our system that are located within a 20-mile radius from
the zip code you specified will be included in the results whose categories are
"relevant" to the category you specified. Since "Pets and Pet Supplies" belong
to the "For Sale" category, "Garage Sales" will be included as well since these
are also considered "Items for Sale". Besides, at a garage sale, it is likely
that they are selling unused pet supplies, such as cages or aquariums, for
example. Assuming that your zip code is within the geographical radius of the
newspaper you are searching from, if you don't want to see relevant ads, choose
a smaller search radius, such as 0 or 5.
- When searching for ads, how are the results displayed?
There are two possible outcomes. If you are searching by keywords, the results
will be sorted by relevance, that is, those that best match the keywords you
specified will appear first. However, if you do not specify keywords and supply
other search criteria, such as price range, etc., the results will be sorted by
the geographical region closest to the zip code you specified. For example, if
the starting zip code is 45840 and the search radius is 20 miles, all
newspapers within this area will appear in the results, beginning with The
Courier, Findlay, Ohio since it is the only newspaper in the 45840 region.
- I did a search on category "X" within 20 miles from both my city and another
city near the area. When I searched from my city, the search said there were
109 ads. When I searched from the other city, the results said there were 131
ads. Should they be different or the same number?
This depends on which city's newspaper has the most ads for the category you
selected. Please see "Why am I seeing listings that appear to have nothing to
do with the category I selected?" for more details.